「できるだけ頑張ります」という曖昧な言葉では、上司との信頼関係は築けない。多くのビジネスパーソンが直面する「期待値ギャップ」の問題は、実は数字で解決できる。キーエンス流のKPI管理は、単なる数値目標ではなく、約束を守り信頼を積み重ねる思考フレームワークだ。では、具体的にどう実践するのか。『ひたすらKPI』を上梓した元キーエンスのトップ営業マンでExgrowth株式会社 代表取締役の岩田圭弘氏が、営業の架電から受注までのプロセスを例に、上司の信頼を獲得する5ステップを詳解する。
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