生成AIの活用は広がった。しかし、多くの企業では個人の生産性向上にとどまり、組織全体の成果にはつながっていない。ソフトバンクは、その原因を「個人」と「全社」の間に存在する業務組織にあると分析する。同社は現場の知見をAI実装につなげる仕組みを整備し、営業担当者1人当たり月20時間の業務削減を実現した。AI活用を組織成果につなげるために何が必要なのか。
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