顧客から「これが欲しい」と言われたら、すぐ商品を提案する。それが親切な営業だと思っていないだろうか。キーエンスで最低評価を受けた後、新商品販売ランキングで全国トップ10に2度入ったあさひ氏は、むしろその言葉をうのみにしてはいけないと説く。顧客から選ばれる営業は、何を聴き、“言葉の裏”にある本当の目的を、どう引き出すのか。その方法を具体的に解説する。
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