コロナ禍の緊急事態宣言下で始まった、工作機械メーカーの業務システム刷新プロジェクト。営業、受注、生産計画、サービスという4つの業務領域を、Salesforceという1つのプラットフォームに一斉統合するという前例のない挑戦――。当時のJSOLで最大規模となったこの案件で、最後まで議論が続いたのが「生産計画まで統合すべきか」という経営と業務変革に直結する問いだった。生産計画を扱える業界特化型のソリューションもまだ存在しなかった2020年当時、JSOLはなぜ統合の道を選び、どのように実現へ導いたのか。前例のない課題に向き合い、業務とシステムの全体を俯瞰しながらプロジェクトを推進した受注・生産計画領域のチームリーダー、内田 篤氏に話を聞いた。
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